Deleting your Asvoya account

In the app

1. Open the Asvoya app and sign in.
2. Go to the Profile tab.
3. Tap “Delete account” and confirm.

On the website

1. Sign in at asvoya.com.
2. On your profile page, scroll to Settings.
3. Select “Delete account” and confirm.

What is deleted with your account

• Your email address and name, your Google sign-in details and your password digest.
• Your saved products and boards (including collections you made public).
• Your price alerts and the brands you follow.
• Your profile preferences: language, size, shoe size, measurements, favourite brands, interests, survey answers, notification and weekly digest settings, your public profile and handle.
• The app's push notification token.
• Your active sessions: you are signed out on every device.

When it is deleted

Immediately. As soon as you confirm, your account and the data above are deleted from our database; this cannot be undone.

It remains in the server's daily safety backups for at most 14 more days and is then deleted automatically. Backups are only used to restore the system after a failure.

What is kept

• Not your email address itself, but a keyed digest that cannot be turned back into it. It is used only to recognise the same address if you sign up again.
• A keyed digest of your public collection and profile addresses, so they answer “gone” and are never given to someone else. The collection's content and your handle are not kept.
• Counts we keep without knowing who you are (how often a product page was opened, how often a store link was followed) and problem reports you sent. These are not linked to your account and do not identify you.

Deleting some data without deleting your account

You can delete part of your data in the app or on the website without closing your account:

• Boards: delete a board or a product on it; make a public collection private.
• Price alerts: delete the alert.
• Followed brands: unfollow.
• Profile details: change or clear your size, measurements and preferences in your profile; turn off the weekly digest and your public profile.

If you can't sign in

If you can't get into your account, email [email protected] from the address your account uses, with the subject “Account deletion request”. If needed, we send a code to that address to confirm it's you. We reply and delete your account within 30 days at the latest.